Customer Care

Ordering & payment

Ordering methods

Payment methods

We accept Credit Card payments via PayPal. If you have a Paypal account you can use it to pay your order. If you are not a PayPal member, but would like to become one, this can be done upon verification of your order prior to checking out.

Price & tax information

Prices indicated on the Web site www.baleco.ca are in Canadian dollars, before taxes and delivery charges. For all deliveries outside Canada, custom duties and local taxes may apply and are the responsibility of the client.

Shipping & returns

Delivery information

A delay of one business day will apply to the processing of orders of stock readily available in our warehouse. On average, three business days will be added to this for deliveries in Quebec. We also offer international standard and express shipping delivery within 2 to 7 business days, not including weekends and Bank Holidays.

Shipping charges

You can save on shipping charges by picking-up your own order at our offices. Baléco Inc. is located at 5530 St-Patrick , suite 1126. Pick-ups can be done during our regular hours of operation, Monday to Friday 9:00 am to 4:30 pm.

Baléco Inc. also executes  its own deliveries to businesses and residences. If you are within the greater Montréal region, and your order is $350 or more, we will deliver it for free. If you buy less than $350.00, a standard delivery charge of $25.00 will be added to your order.

We also ship via common carriers such as Post Canada and UPS. Shipping charges are based on destination postal/ zip code,  weight and overall package size volume. At checkout, you will be prompted to enter your shipping address. Your shipping options will be readily made available. You will always be able to see the shipping and handling charges (if any apply) before confirming your payment.

You can always contact us at 514-933-1555, concerning shipping charges, delivery lead times or any other inquiries.

General shipping delays :
-Local Pick-up (Monday to Friday, 9:00 am - 4:30 pm) : 2 business days
-Flat rate local shipping : 3 business days
-Canada Post Regular: 2-7 business days
-UPS Standard Rate: 2-7 business days

Returns

Baléco Inc. takes pride in the quality of its environmentally-friendly products. Should you not be satisfied with our products, please contact us immediately. You may return your purchases within 30 days of receipt either for a full reimbursement or replacement of product(s). Call us at 514-933-1555 for your Return Authorization (RA) number. No new product(s) or reimbursement will be honored by Baléco Inc. without your RA number. Shipping expenses are not refunded.